Author: Kim Ethier

Parkwood Hills Ottawa Guide

Serving Parkwoood Hills Community

Emergencies
Financial Services
Health Services

Connections At your fingertips

Parkwood Hills Guide

Table of Contents

Emergency 3
City of Ottawa 4
Public Health 5
Community Support Groups & Services 6&7
Health 8
Food Banks & Outreach 10
Legal & Financial, Bereavement 11
Parenting & Children’s Support, Seniors Services 12
Seniors & Disabled Adults Support, Residences 13
Women’s Support, Youth Support 14
Hospitals 15
Medical Health Services 16

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General Information
Police, Fire, Ambulance: 911
Ottawa Police Services: www.ottawapolice.ca
* Police-General Information: 613-236-1222
* Non-Life Threatening Emergency: 613-230-6211
Parkwood Hills Community Police Centre:
613-236-1222 ext.2243
Ottawa By-Law:(Noise, Animal,
Property Standards)
311 or 613-580-2400
Community Information Centre: www.cominfo-ottawa.org
211 or 613-241-INFO (4636)
Other Emergengy Numbers
Distress Centre of Ottawa, Crisis Intervention Line (24hrs):
613-238-3311
Enbridge Gas (24hrs):
1-800-266-3959
Hydro One Emergency
1-800-267-8555
Hydro Ottawa
613-738-6400
Kids Help Phone (24hrs)
1-800-668-6868
Mental Health Crisis Line (Adults)
Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991
Ottawa Rape Crisis Centre(24hrs)
613-562-2333
Ottawa Mobile Crisis Team (Children & Youth up to 18 years and their Families)
613-562-3004
Ottawa Water, Sewers, Garbage (24hrs)
311 or 613-580-2400
Poison Control Information
613-737-1100 or 1-800-268-9017
Sexual Assault Support Centre (24hrs)
613-234-2266
TeleHealth Ontario (Registered Nurses 24hrs)
1-866-797-0000

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City of Ottawa: www.ottawa.ca
Client Service Centre
General Call Centre: 613-580-2400
: 311
Ottawa : 110 Laurier Ave West
Ottawa, On. K1P 1J1
Hours: Monday to Friday 8:30am to 5:00pm
West : Ben Franklin Place Client Service Centre
101 Centrepointe Drive
Nepean, ON
K2G 5K7
Hours: Monday to Friday 8:30 am—4:30pm
Public Health
Ottawa Public Heath
100 Constellation Cr.
Ottawa, On. K2G 6J8
Mai
Sexual Health Centre—179 Clarence St. Ottawa, On ., K1N 5P7
Info Line: 613-563-2437 or 1-800-267-7432
West Nile : Contact Ottawa Public Health Information
613-580-6744
Workplace Health Info Line— Businesshealth@ottawa.ca
613-580-6744 Ext. 24197
Youth Sexual Health Drop-In Clinic
Operation Come Home– 179 Murray St.,Ottawa
Thursdays 10:am to 12:00pm
Satellite– 8253 Victoria St., Metcalfe
Wednesday 11:15am to 3:15pm

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Community Support Groups and Services
Nepean Rideau and Osgoode Community Resource Centre
1642 Merivale Rd. (Merivale Mall)
Nepean
613-596-5626
www.nrocrc.org
NROCRC offers the following services to people living in the Nepean, Rideau and Osgoode:
Counseling, Information & Referral - Youth Services - Homework Clubs - Parenting Workshops & Groups - Healthy Babies, Healthy Children - Community Development - Multicultural & Immigrant Support Services - Legal Aid Drop-in - Violence Against Women Services - Baby Cupboard - Good Food Box - Community Diabetes Education - Elder Abuse Prevention & Education– Men’s Issues– South Nepean Satellite Community Health Centre a satellite centre of the Pinecrest Queensway Community Health Centre.
South Nepean Satellite Community Health Centre
4100 Strandherd Dr. Suite 201. Nepean, On.
613-288-2820
www.pqchc.com
South Nepean Satellite Community Health Centre is a satellite of Pinecrest Queensway Community Health Centre (CHC). We offer primary care and health promotion services to the community, with a focus on the social determinants of health. The Satellite CHC will be working closely with the Nepean Rideau and Osgoode Community Resource Centre and other health and social services agencies serving the community.
Western Ottawa Community Resource Centre
Rideauwood Addiction and Family Services
312 Parkdale Ave. Ottawa, On.
613-724-4881
www.rideauwood.org
Email: rideauwood@rideauwood.org
Established in 1976, Rideauwood Addiction and Family Services, is the largest provider of outpatient addiction, mental health and family member services in Eastern Ontario. The agency serves approximately 1800 youth, and their parents, yearly. The agency also serves approximately 600 adults with addiction, problem gambling, as well as their family. Special population youth addiction treatment programs address Homeless Youth, Concurrent Disorders, Schools, Youth Justice (Probation), Pregnant Addicted Teens and Somali Youth Addiction Prevention program.
Mission Statement: Rideauwood is a community partner dedicated to transforming the lives of those affected by addictions and to easing the burden and cost on families and our community

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Health
Addictions and Mental Health Services:
613-789-9841
www.sandyhillchc.on.ca
Alcoholics Anonymous:
613-237-6000
www.ottawaaa.org
Allergy, Asthma Information Centre:
613-526-3583 or 1-800-611-7011
www.aaia.ca
Alzheimer’s Society:
613-523-4004
www.alzheimer-ottawa-rc.org
Arthritis Society:
613-723-6574
www.arthritis
Canadian Cancer Society:
613-723-1744
www.cancer.ca
Canadian Celiac Association:
613-786-1335
www.celiacottawa.on.ca
Canadian Cystic Fibrosis Foundation:
613-230-6643
www.cysticfibrosis.ca
Canadian Diabetes Association:
613-521-1902
www.diabetes.ca
Canadian Hearing Society:
613-521-0509
www.chs.ca
Canadian Mental Health Association:
613-737-7791
www.ontarion.cmha.ca

Page 8

Canadian National Institute for the Blind:
613-563-4021
www.cnib.ca
Crohn’s and Colitis Foundation:
613-733-2870
www.ccfc.ca
Epilepsy Ontario:
1-800-463-1119
www.epilepsyontario.org
Fibromyalgia Support Group:
613-721-2082
http://fibromyalgia.ncf.ca
Geriatric Assessment Outreach Teams:
East: 613-562-6362
West: 613-721-0041
www.rgapottawa.com
Health Care Professional Consultation:
613-562-6397 or 1-800-651-1139
Kidney Foundation of Canada:
613-724-9953 or 1-800-724-9953
www.kidney.ca
Lung Association:
613-230-4200 or 1-800-972-2636
www.on.lung.ca
Multiple Sclerosis Society of Canada:
613-728-1583
www.mssociety.ca
Osteoporosis Ottawa Chapter:
613-729-8489
www.osteoporosis.ca
Ottawa Al-Anon/Alateen Family Groups:
613-860-3431
www.al-anon-ottawa.ca

Page 9

Palliative Care Outreach Program:
613-723-1184
www.palliativeoutreach.org
Parkinsons Society of Ottawa:
613-722-9238
www.parkinsons.ca
Trauma Management Group:
613-564-8585 or 1-800-644-4373
www.trauma.ca
Trillium Drug Program:
1-800-575-5386
www.health.gov.on.ca
Email: trillium@resolve.com
Veterans Services Canada:
613-998-9460
Email: communications@vac-acc.gc.ca
Workplace Safety and Insurance Board:
613-237-8840 or 1-800-267-9601
www.wsib.ca
Food Banks & Outreach
Debra Dynes Family House:
613-224-3824
Emergency Baby Cupboard
Help with items such as diapers/ formula/baby food for infants and
toddlers one time per month. Links to local organizations and
health providers for baby items and health issues
Monday, Wednesday & Friday
1.00p.m.-3.00p.m
Emergency Food Bank
Provides a 3 day supply of emergency food one time per month.
Please contact the Family House for more information on our
catchment area and how we can help if you are working or in
school
Monday – Friday
9.00a.m.-12 noon
1.00p.m.-3.00p.m.
Please note there is NO Food
Bank service on Tuesday
mornings
Caldwell :
613-728-5597

Page 10

Caldwell Family Centre:
Legal & Financial
City of Ottawa Employment and Financial Assistance:
613-560-6000
Credit Counseling Services of Eastern Ontario:
613-728-2041 or 1-800-379-5556
Lawyer Referral Service:
1-900-565-4577
* Assists the public in selecting a participating lawyer to give advice. Cost is $6.00 billed automatically to your phone bill. Once client has contacted lawyer, up to 1/2 hour consultation is provided free-of-charge.
Bereavement
Bereaved Families of Ontario:
613-567-4278
www.bfo-ottawa.org

1100 Medford St, Units 20-22 Ottawa, ON K1Z 8L5
613-728-5597

Food program Tue-Fri 9 am-12 noon, 1 pm-4 pm

Page 11

Parenting & Children’s Support
Children’s Aid Society of Ottawa:
613-747-7800
www.casott.on.ca
First Words:
613-688-3979
Email: first.words@pqhcs.com
Motherisk:
1-877-327-4636
www.motherisk.org
Ottawa Children’s Treatment Centre:
613-737-0871 or 1-800-565-4839
www.octc.ca
Ontario Early Years Centre:
www.ontarioearlyyears.ca
Ottawa South– 613-737-6369
Nepean Carleton– 613-820-4922
Seniors and Disabled Adults Support Services
Amputee Society of Ottawa and Districk:
613-737-7350 ext.5416
Assistive Devices Program:
1-800-268-6021
www.gov.on.ca/health
Citizen Advocacy of Ottawa:
613-761-9522
www.citizenadvocacy.org
Community Care Access Centre of Ottawa (CCAC):
613-745-5525
www.ccac-ont.ca
Elizabeth Bruyere Helpline:
613-562-6368 or 1-888-557-2019
www.bruyere.org

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Home Adaptation for Seniors Independence:
1-800-668-2642
www.cmhc-schl.gc.ca
Osgoode Care Centre:
613-821-1034
www.osgoodehomesupport.ca
Para Transpo:
613-244-1289
www.octranspo.com
Psychogeriatric Community Services:
613-562-9777
Rideau Seniors Centre:
613-692-0923
www.rideauseniors.ca
Senior Citizens Council of Ottawa:
613-234-8044
www.seniorcouncil.org
Township of Osgoode Home Support Program:
613-821-1101
www.osgoodehomesupport.ca
Email: info@osgoodehomesupport.ca
Veteran’s Services Canada:
613-998-9460
www.vac-acc.gc.ca/general
Residences
Bayfield Manor, 100 Elvira St., Kemptville
613-258-7484
www.bayfieldmanor.on.ca
Carleton Lodge, 55 Lodge Rd.,Nepean
613-825-3763
Rideau Non-Profit Housing, Apartments for Independent Seniors:
5581 Dr.Leach Dr., Manotick
613-692-4421

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Township of Osgoode Non-Profit Housing Corporation,
3200 Vance St. North, Osgoode
2761 Abbot St.,Metcalfe
613-821-1395
Women’s Support
Cornerstone:
613-237-4669
Chrysalis House Crisis Line:
613-591-5901
Harmony House:
613-233-3386
Interval House:
613-234-5181
La Presence:
613-241-8297
Maison D’ Amitie:
613-747-0020
Naomi Family Resource Centre (Winchester):
613-774-2838
Nelson House:
613-225-3129
SOS Femmes (24 hrs):
1-800-387-8603
Woman’s Place:
613-231-5144
(information, counseling and referral service for women)
Youth Support
Job Connect:
613-828-2123
www.needajob.org
Osgoode Youth Association( O-Ya):
613-826-0825
www.o-ya.ca

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Youth Employment Services:
613-236-8244
www.yesottawa.com
Youth Services Bureau:
613-729-1000
www.ysb.on.ca
Youth Zone:
www.ottawa.ca/residents/youthzone
Hospitals
Children’s Hospital of Eastern Ontario:
613-737-7600
www.cheo.on.ca
Kemptville & District Hospital:
613-258-6133
www.kdh.on.ca
Monfort Hospital:
613-746-4621
www.hopitalmonfort.com
Ottawa Regional Cancer Centre:
613-737-7700
www.ottawacancer.ca

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Queensway-Carleton Hospital:
613-721-2000
www.qch.on.ca
Royal Ottawa Hospital:
613-722-6521
www.rohcg.on.ca
University of Ottawa Heart Institute:
613-761-5000
www.ottawaheart.com
Winchester District Memorial Hospital:
613-744-2422
www.wdmh.on.ca
Ottawa Hospitals:
Civic Campus: 613-761-4000
General Campus: 613-737-7777
Riverside Campus: 613-738-7100
www.ottawahospital.on.ca
Medical Health Services
Kingsway Health Centre: 5542 Ann St., Manotick
613-692-5433
Manotick Medical Centre: 5492 South River Rd., Manotick
613-692-2571
South Nepean Satellite Community Health Centre
4100 Strandherd Dr. Suite 201. Nepean
613-288-2820
Village Health Centre: 3192 Logan Farm, Osgoode
613-826-2502

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This booklet was updated and brought together by the
Osgoode Ward Network for Health & Social Services & Rideau-Goubourn Community At Risk Network.
City of Ottawa, Rural Affairs
Nepean, Rideau and Osgoode Community Resource Centre
Osgoode Home Support
Osgoode/Rideau,City of Ottawa Parks & Recreation
Osgoode Youth Association
Ottawa Carleton District School Board
Ottawa Police Services
Ottawa Public Health
Rideauwood Addiction and Family Services
Rural Family Connections
South Nepean Satellite Community Health Centre
Western Ottawa Community Resource Centre
Rideau Community Support Services
Community Care Access Centre

To speak with:	Extension		To speak about:	Extension
The Medical Officer of Health	23681		Childhood immunization	24108
A Public Health Nurse	15414		Dental Health Services	23510
A Public Health Inspector	23748
A Public Health Nutritionist	23403

613-580-6744 TTY: 613-580-9656 Toll free: 1 866 426-8885